Technical Account Manager

Netskope; Italia; Sur place; EUR 48 000 - 82 000; Plein temps

Avantages offerts par ce poste

Stock award program

Health plan

Résumé du poste

Netskope Europe is seeking a Technical Account Manager to drive technical success across the customer journey for the Netskope Cloud Security platform.

You’ll partner with executives and engineers to translate business goals into adoption plans, align customer objectives with the product roadmap, and guide value realization across the engagement lifecycle. The role blends security insight with strategic advisory skills to ensure customer loyalty and growth.

Qualifications

• 5+ years in Professional Services or Technical Account Management with executive-level presentation skills.
• Strong knowledge of network security technologies such as proxies, NGFWs, SSL/IPSec, VPNs, SSO, DLP and encryption gateways.
• Experience with large enterprise customers; budgeting and roadmap alignment experience a plus.
• Proficient in at least one scripting language (Python or Perl) and familiar with regulatory frameworks (HIPAA, PCI, PII, SOX).
• Excellent written and spoken English and Italian.

Responsabilités

• Define and execute success plans, value realization roadmaps, and business reviews with customers.
• Serve as trusted technical advisor guiding Netskope best practices, policies, and architecture design.
• Coach customer teams to self-sufficiency through enablement sessions and configuration guidance.
• Monitor tenant health, track adoption metrics, and propose improvements to strengthen security posture.
• Coordinate with Support and Engineering to resolve issues and manage escalations.
• Share use cases, lessons learned, and optimization opportunities across customers and Netskope community.
• Provide feedback to Product Management and Engineering on features and roadmap relevance.
• Align Netskope capabilities with evolving customer security and business objectives.

Connaissances

Executive communication

Presentation skills

English and Italian fluency

Networking concepts

Python scripting

Regulatory & compliance knowledge

Cloud APIs

SIEM basics

Load balancing

Formation

Bachelor's degree (BSc) preferred

Outils

Networking technologies

Proxy/Firewall tech

Cloud APIs

SIEM

Description du poste

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

About the position:

Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.

You’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor, you’ll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization.

Successful candidates are proactive, customer-centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth.

Responsibilities:

• Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews.
• Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design.
• Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations.
• Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture.
• Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations.
• Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community.
• Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance.
• Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives.
• Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes.
• Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention.

Requirements:

• 5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levels.
• Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways.
• Strong understanding of networking concepts, MDM, and Cloud APIs.
• Experience working with large enterprise customers (Fortune 500 experience a plus).
• Proficiency in at least one scripting language (e.g., Perl, Python).
• Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX).
• Knowledge of data encryption technologies, SIEM, and load balancing.
• Strong background in network architecture.
• Must be proficient in written and spoken English and Italian, any other languages like Spanish or German are a great asset.

Education:

• Bachelor's degree (BSc) preferred

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below, and applies to candidates based in European Union (EU) member states, in local currency. This range is provided in accordance with EU pay transparency requirements.

The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed upon request.

Salary Range

€48.000—€81.600 EUR

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

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