Client Success Manager — B2B Wellness Solutions

Unobravo International; Lombardia; Vor Ort; EUR 35.000 - 40.000; Vollzeit

Zusammenfassung

Unobravo International is seeking a Client Success Manager to join our B2B team. You will report to the Client Success Lead and own the success, retention and growth of a portfolio of corporate clients across Italy.

You will manage stakeholder relationships, design adoption strategies, monitor performance, and collaborate with Sales to identify renewal and upsell opportunities, while ensuring a high-quality customer experience.

Qualifikationen

• 4+ years in Client Success, Account Management, or similar roles (B2B preferred; HR Tech/Welfare is a plus).
• Proven experience with structured Client Success frameworks, including QBRs, account health scoring and playbooks.

Aufgaben

• Own the success, retention and growth of a portfolio of corporate clients.
• Stakeholder Management: nurture relationships with key stakeholders and drive long-term partnerships.
• Adoption & Engagement: design and execute strategies to increase program awareness, usage and value.
• Performance & Analytics: track key metrics and translate insights into scalable actions.
• Account Growth: identify renewal and upsell opportunities with Sales and cross-functional teams.
• Operational Excellence: ensure alignment and proactive issue resolution to deliver a high-quality experience.

Kenntnisse

Client Success

Account Management

B2B

CRM Tools

Analytical Mindset

Communication & Presentation

Stakeholder Management

HR Tech / Welfare

Tools

HubSpot

Jobbeschreibung

Unobravo International is seeking a Client Success Manager to join our B2B team. You will report to the Client Success Lead and own the success, retention and growth of a portfolio of corporate clients across Italy.

You will manage stakeholder relationships, design adoption strategies, monitor performance, and collaborate with Sales to identify renewal and upsell opportunities, while ensuring a high-quality customer experience.