B2B Client Success Manager - Growth & Retention

Unobravo

Lombardia

On-site

EUR 35,000 - 40,000

Full time

4 days ago

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Benefits offered by this job

Exclusive therapy discounts

Company retreats

Team-building events

Language training program

Birthday off

World Mental Health Day off

Parental leave

Job summary

Unobravo is hiring a Client Success Manager for its B2B team to own the success, retention, and growth of a corporate client portfolio. The role reports to the Client Success Lead and focuses on delivering excellent stakeholder satisfaction and measurable program adoption.

Key duties include stakeholder management, adoption strategies, data-driven insights, and identifying renewal opportunities in collaboration with Sales and cross-functional teams.

Qualifications

4+ years in Client Success, Account Management, or similar roles; B2B preferred; HR Tech/Welfare is a plus.
Structured Client Success frameworks (QBRs, account health scoring, playbooks) experience.

Responsibilities

Stakeholder Management: Own and nurture relationships with key stakeholders; build long-term partnerships.
Adoption & Engagement: Design and execute strategies to increase program awareness, usage, and value.
Performance & Analytics: Track metrics and translate insights into scalable actions.
Account Growth: Identify renewal and upsell opportunities with Sales and cross-functional teams.
Operational Excellence: Ensure alignment and proactive issue resolution for high-quality experiences.

Skills

Client Success

Account Management

HR Tech

Welfare

Tools

HubSpot

Job description

Key duties include stakeholder management, adoption strategies, data-driven insights, and identifying renewal opportunities in collaboration with Sales and cross-functional teams.

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