Client Operations Lead — Merchant Onboarding & Growth

VIVA-COM GmbH; Lombardia; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Benefits package

Group medical plan

Job summary

Viva.com is seeking a Client Operations Team Leader to oversee the client operations team, streamline merchant onboarding, and coordinate across departments to support the company’s services. The role emphasizes leadership, process optimization, and strong client data management.

You will drive onboarding efficiency, promote Viva.com offerings to merchants, and ensure post-activation success while coordinating with internal teams to maintain accurate client records.

Qualifications

• Strong leadership and mentoring abilities.
• Excellent communication and interpersonal skills.
• Presentation skills over the phone or video meetings.
• Highly organized and able to manage multiple tasks.
• Proficiency in using CRM systems and databases to maintain client information.
• Understanding of payment acceptance processes and merchant onboarding procedures.

Responsibilities

• Lead, mentor, and manage the operations team to handle incoming leads and onboarding of merchants.
• Assess and assign incoming leads to team members to optimize workflow.
• Oversee onboarding and payment acceptance setup for merchants; ensure smooth integration.
• Promote Viva.com services to potential merchants and highlight benefits.
• Monitor active merchants post-activation and provide ongoing support.
• Act as a cross-departmental touchpoint to coordinate internal processes.
• Enter and maintain up-to-date client information in the company database.

Skills

Team leadership

Communication skills

Presentation skills

Organization

CRM proficiency

Payment onboarding

Tools

CRM systems

Database management

Job description

Viva.com is seeking a Client Operations Team Leader to oversee the client operations team, streamline merchant onboarding, and coordinate across departments to support the company’s services. The role emphasizes leadership, process optimization, and strong client data management.

You will drive onboarding efficiency, promote Viva.com offerings to merchants, and ensure post-activation success while coordinating with internal teams to maintain accurate client records.