Client Operations Representative

VIVA-COM GmbH; Lombardia; On-site; EUR 28,000 - 48,000; Full time

Benefits offered by this job

Performance-based bonus

Comprehensive benefits package

Group medical plan

Job summary

Viva.com is seeking an Operations Specialist in Lombardy to manage incoming leads, assist merchants with onboarding, and ensure seamless payments services across Europe. The role emphasizes strong English and Italian communication, collaboration across teams, and a forward-looking interest in AI-powered tools.

You will promote Viva.com offerings, analyze merchant performance, and maintain accurate client data while collaborating with internal departments to optimize service delivery.

Qualifications

• Fluent in English and Italian.
• Interest in AI-powered tools and AI environments.
• Desire to become a payments subject matter expert.

Responsibilities

• Assess and assign incoming leads to the appropriate team.
• Manage and assist existing merchants with onboarding and payment acceptance setup.
• Promote Viva.com's services to potential merchants.
• Monitor active merchants post-activation for seamless collaboration.
• Act as a key touchpoint between internal departments to support systems and processes.
• Enter and maintain up-to-date client information in the database.
• Monitor and analyze account performance to drive growth.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify customer requirements to craft payments solutions.
• Present to clients via phone or video meetings.

Skills

Fluent English

Fluent Italian

Presentation skills

Collaboration

Interest in AI tools

Job description

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services.
Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services.
To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition.
Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview: As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company’s services.

Key Responsibilities:

• Assess and assign incoming leads to the appropriate team;

• Manage and assist existing merchants with the onboarding process and payment acceptance setup;

• Promote existing and new company’s services to potential merchants;

• Monitor and oversee active merchants post-activation to ensure seamless collaboration;

• Act as a key touchpoint between internal departments to support the effective use of internal systems and processes;

• Enter and maintain up to date client information into the company's database and keep records with relevant data;

• Monitor and analyze account performance to drive growth;

• Interest in AI-powered tools and openness to working in AI-enhanced environments.

• Collaborate with internal teams to ensure seamless service delivery.

• Experience in monitoring and analyzing account performance to drive growth;

• Hold a strong interest in technology, with the desire to become a payments subject matter expert;

• Be able to identify customer technical and commercial requirements to craft solutions;

• Hold strong presentation skills, particularly over the phone or with video meetings;

• Possesses collaboration skills, able to work with a wide range of people to get stuff done;

• Fluent in English and Italian.

• Permanent contract via an Employer of Record (EOR).
• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
• A comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc).
• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
• The opportunity to work at an international fintech company with strong cultural diversity.