Client Operations & Incident Management Lead

Euronext; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A financial services company in Milano seeks an experienced professional to serve as the primary contact for client operational issues. Responsibilities include incident management, ensuring compliance with Service Level Agreements, and driving improvements in processes. The ideal candidate should have a strong financial background, experience in Client Services, and excellent analytical and communication skills. This full-time role emphasizes relationship building and operational excellence.

Competenze

• Strong financial background and understanding of client activities.
• Prior Client Services experience required.
• High standards of service delivery and ability to build relationships.

Mansioni

• Act as a central contact for allocated clients on operational matters.
• Drive continuous improvement of processes and practices.
• Contribute to operation enhancement projects.

Conoscenze

Anti Money Laundering

Investigation

Analytical skills

Project management

Verbal communication

Descrizione del lavoro

A financial services company in Milano seeks an experienced professional to serve as the primary contact for client operational issues. Responsibilities include incident management, ensuring compliance with Service Level Agreements, and driving improvements in processes. The ideal candidate should have a strong financial background, experience in Client Services, and excellent analytical and communication skills. This full-time role emphasizes relationship building and operational excellence.