Client Insights Analyst - CRM & Growth (Milan)

Stone Island; Milano; On-site; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Competitive Corporate Welfare Services

Job summary

Stone Island in Milan seeks a Client Insights Analyst to join the HQ Omnichannel Client Team. You will transform CRM, retail and digital data into actionable insights that drive client acquisition, retention and lifetime value.

You will develop dashboards and reports, partner with CRM, Retail, Digital and Data teams, and support segmentation and campaign measurement to optimize client strategies.

Qualifications

• 5–7 years in CRM analytics or similar data‑driven role with luxury/retail exposure.
• Ability to translate data into clear, actionable business recommendations.
• Hands‑on experience with CRM and BI tools; strong Excel skills; SQL a plus.
• Excellent communication and stakeholder management across cross‑functional teams.

Responsibilities

• Generate actionable client insights from CRM, retail and digital data to grow acquisition, retention and lifetime value.
• Develop and maintain dashboards, reports and performance analyses to monitor CRM initiatives and KPIs.
• Collaborate with CRM, Retail, Digital and Data teams to translate business questions into analytical frameworks.
• Support client segmentation, audience definition and campaign measurement to optimize strategies.

Skills

CRM analytics

Customer intelligence

Business analytics

Stakeholder management

Data storytelling

Tools

Salesforce

Power BI

Tableau

Dynamics

Excel

SQL

Job description

Stone Island in Milan seeks a Client Insights Analyst to join the HQ Omnichannel Client Team. You will transform CRM, retail and digital data into actionable insights that drive client acquisition, retention and lifetime value.

You will develop dashboards and reports, partner with CRM, Retail, Digital and Data teams, and support segmentation and campaign measurement to optimize client strategies.