Client Insights Coordinator

Moncler S.P.A.; Milano; On-site; EUR 38,000 - 48,000; Full time

Benefits offered by this job

CCNL Tessile

Corporate welfare services

Job summary

Stone Island in Milan seeks a Client Insights Analyst to join the HQ Omnichannel Client Team. You will generate actionable client insights from CRM, retail and digital data to guide acquisition, retention and lifetime value strategies.

The role requires 5–7 years in CRM analytics, hands-on with Salesforce, Power BI, Tableau or Dynamics, and strong communication across cross‑functional teams. Compensation ranges from 38,000 to 48,000 € gross annually.

Qualifications

• 5–7 years of experience in CRM analytics or similar data-driven role.
• Strong analytical and problem-solving skills with ability to translate data into business recommendations.
• Hands-on experience with CRM and BI tools; SQL knowledge is a plus.
• Excellent communication and stakeholder management across teams in an international environment.

Responsibilities

• Generate actionable client insights by analyzing CRM, retail and digital data.
• Develop and maintain dashboards, reports and performance analyses to monitor CRM initiatives.
• Partner with CRM, Retail, Digital and Data teams to translate business questions into analytical frameworks.
• Support client segmentation, audience definition and campaign measurement, evaluating performance and providing recommendations.

Skills

CRM analytics

Data analysis

Stakeholder management

Advanced Excel

SQL knowledge

Tools

Salesforce

Power BI

Tableau

Dynamics

Job description

Overview

We are Stone Island. Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognized icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.

The Role: Client Insights Analyst

We are seeking a Client Insight Analyst to join our HQ Omnichannel Client Team in Milan.

Your Impact

Key Responsibilities

• Generate actionable client insights by analyzing CRM, retail and digital data to identify opportunities for client acquisition, retention, engagement and lifetime value growth.
• Develop and maintain dashboards, reports and performance analyses to monitor CRM initiatives, client behavior and key business KPIs, ensuring timely and accurate reporting.
• Partner with CRM, Retail, Digital and Data teams to translate business questions into analytical frameworks and support data-driven decision making across client initiatives.
• Support client segmentation, audience definition and campaign measurement, evaluating performance and providing recommendations to continuously optimize client strategies.

Qualifications

• 5–7 years of experience in CRM analytics, customer intelligence, business analytics or a similar data-driven role, preferably within luxury, fashion, retail or consumer brands
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable business recommendations
• Hands‑on experience with CRM and BI tools (e.g. Salesforce, Power BI, Tableau, Dynamics or similar), with advanced proficiency in Excel; knowledge of SQL is a plus
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across CRM, Retail, Digital and Technology teams in an international environment

Compensation & Benefits

• Application of CCNL Tessile
• Compensation package range: from 38.000 to 48.000 € gross.
• Competitive Corporate Welfare Services

Our Shared Values

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation.

SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

If you are ready to follow your compass with Stone Island, apply now!

Moncler Group is an equal opportunity employer, which means we do not discriminate based on Ethic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.