Client Service Operations Intern — Data & KPIs

PRADA; Milano; On-site; EUR 8,900 - 13,000; Part time

Job summary

Prada Group is seeking an Processes & Operations Client Service Intern to support global client service analytics and projects from Milan. You will analyze KPIs, assist in process mapping, and contribute to data-driven decision making in a dynamic luxury fashion environment.

The role involves working with multichannel sales data, testing new systems, and collaborating with IT and reporting teams to improve data quality and operational efficiency. Fluency in English and Italian is required.

Qualifications

• Strong organizational and time management capabilities.
• Excellent written and spoken communication in English and Italian.
• Analytical mindset with ability to synthesize data and present findings.

Responsibilities

• Analyze SLA and KPI data on daily/weekly/monthly basis.
• Report multichannel sales performance and reconcile data from different systems.
• Map and optimize client service processes; test release procedures.
• Benchmark competitors to support strategic customer service decisions.
• Support IT in implementing and kicking off global Client Service initiatives.
• Test new systems and programs and identify potential improvements.

Skills

Organizational skills

Time management

Communication skills

Written & spoken English & Italian

Tools

Excel

PowerPoint

Job description

Prada Group is seeking an Processes & Operations Client Service Intern to support global client service analytics and projects from Milan. You will analyze KPIs, assist in process mapping, and contribute to data-driven decision making in a dynamic luxury fashion environment.

The role involves working with multichannel sales data, testing new systems, and collaborating with IT and reporting teams to improve data quality and operational efficiency. Fluency in English and Italian is required.