Senior Client Advisor

LVMH; Napoli; On-site; EUR 38,000 - 52,000; Full time

Job summary

Louis Vuitton in Napoli seeks a Senior Client Advisor to represent the Brand and deliver an exceptional Client Experience. You will guide Clients across the Brand, ensuring a memorable journey while upholding the brand's standards in-store.

You will support the Management Team in daily operations, drive clienteling initiatives, and mentor colleagues to maintain operational excellence and an inspiring team culture.

Qualifications

• Strong and effective communication and listening skills.
• High level of clienteling.
• Understand the business priority and store dynamics.
• Strong organizational skills and agility.

Responsibilities

• Be an Exceptional Client Advisor, and a Clienteler Role Model for the Team
• Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• Support and Elevate Client Experience and Clienteling opportunities in Store, establishing a Client Centric Mindset within the Team
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Proactively Support Team Managers in Driving the Business
• Assist Management in daily operations to reach operational excellence within the Store: floor management, stock operations, and opening / closing duties
• Support Managers in developing their teams through training, mentoring, shadowing and tutoring activities
• Demonstrate a thorough understanding of the company’s policies and provide support to Client Advisors when needed
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Skills

Communication

Clienteling

Store dynamics

Organizational skills

Job description

As a Senior Client Advisor, you will be an ambassador of the Brand.

You will strive to discover your Clients and their every need, guiding them across the Brand and ensuring the best Client Experience for every Client’s journey within the Brand.

You will be a role model to the team supporting your Management Team in operational duties to strive for Operational Excellence within the Store.

Job responsibilities

Be an Exceptional Client Advisor, and a Clienteler Role Model for the Team

• Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• Support and Elevate Client Experience and Clienteling opportunities in Store, establishing a Client Centric Mindset within the Team
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships

Proactively Support Team Managers in Driving the Business

• Assist Management in daily operations to reach operational excellence within the Store: floor management, stock operations, and opening / closing duties
• Support Managers in developing their teams through training, mentoring, shadowing and tutoring activities
• Demonstrate a thorough understanding of the company’s policies and provide support to Client Advisors when needed
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Profile

• Strong and effective communication and listening skills
• High level of clienteling
• Understand the business priority and store dynamics
• Strong organizational skills and agility

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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