Charging Engineer Specialist

Vodafone; Bardi; In loco; EUR 32.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-call 24x7 standby rotation

Work-life balance support

Growth and training opportunities

Descrizione del lavoro

Vodafone seeks a Telecommunications Incident Engineer Specialist to provide secondary support for the online charging solution within the Italy Services Operation team. You will collaborate with first-line operations, drive proactive maintenance, and guide troubleshooting to prevent outages.

This role offers exposure to a 24x7 on-call rotation, vendor interactions for technical support, and deployment of new technologies, with opportunities for growth, training and work-life balance.

Competenze

• University degree in Electronics, Telecommunications and Information Technology.
• Min. 2 years of experience in Telecommunications in a similar role.
• Hands-on experience with Telco service components.
• Fluent in English and Italian.
• Strong problem-solving and incident management mindset.
• Knowledge of 2G/4G/5G, VoLTE, and microservices architecture.
• Scripting knowledge in Linux, Python, Ansible (desirable).
• Database knowledge (Arrowspike) desirable.

Mansioni

• Provide secondary support for the online charging solution and ensure service resilience.
• Collaborate with first-line operations and drive proactive maintenance.
• Guide troubleshooting to prevent outages and manage vendor interactions for support.
• Support deployment of new technologies and handle 24x7 on-call activities.
• Address customer issues within SLA and perform end-to-end tracing and debugging.
• Analyze traffic and service trends to diagnose issues and improve performance.
• Share knowledge to raise technical skills across teams and manage changes.

Conoscenze

Incident management

Problem solving

Teamwork

Communication skills

English & Italian

Linux scripting

Python

Ansible

Wireshark

2G/4G/5G VoLTE

Telecom protocols

Formazione

Electronics, Telecommunications and Information Technology degree

Strumenti

Arrowspike

Wireshark

Descrizione del lavoro

In this role, you will provide secondary support for the online charging solution within the Italy Services Operation team, ensuring resilience and continuity of services. You will collaborate with first-line operations, drive proactive maintenance, and guide troubleshooting to prevent outages. You will manage vendor interactions for technical support and support deployment of new technologies. This role offers exposure to 24x7 on-call activities and cross-functional collaboration to meet performance KPIs.

• Starting salary at least 35,500 + PDR
• Global telco with diverse and inclusive culture
• Opportunities for growth and training
• Work-life balance support
• On-call 24x7 standby rotation
• Perform incident troubleshooting and repair actions, including vendor escalation to restore service and performance
• Conduct proactive maintenance and health checks to optimize the network and prevent incidents
• Address customer complaints within SLA and provide end-to-end tracing and debugging of service platform components
• Analyze traffic, end-to-end service trends, and protocols to diagnose issues
• Share knowledge to raise technical skills across deployment and operations teams
• Introduce and manage cutting-edge technologies through vendor collaboration and on-the-job training
• Plan and upgrade service platform components with aim of zero incidents and quality onboarding of service requests
• University degree: Electronics, Telecommunications and Information Technology
• Min. 2 years of experience in Telecommunications in a similar role
• Hands-on experience with Telco service components
• Scripting knowledge in Linux, Python, Ansible (desirable)
• Database management knowledge (Arrowspike) desirable
• Strong understanding of telecom protocols like SS7, Diameter, LDAP, SOAP
• Experience in problem and change management, trace interpretation (Wireshark traces, logs)
• Knowledge of 2G/4G/5G, VoLTE, and microservices architecture
• Fluent in English and Italian
• Teamwork and collaboration across multi-functional and multicultural teams
• Strong problem-solving and incident management mindset
• Good communication skills in English and Italian
• SS7 (MAP, Camel), Diameter, LDAP, SOAP
• Mobile network architectures 2G/4G/5G, VoLTE

Charging Engineer Specialist pavia, lombardia, it