Senior Network Engineer

Excis Compliance; Roma; In loco; EUR 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

Excis Compliance seeks an experienced Senior Networking Engineer to maintain and optimize enterprise connectivity across Italy. You will handle MPLS and dedicated DIA circuits, troubleshoot complex routing and firewall environments, and provide proactive network monitoring and incident response.

You will work closely with Service Delivery, Operations, Sales, and Finance to ensure service quality and documentation are up to date. The role includes 24/7 on-call duties and Italy-wide coverage.

Competenze

• Minimum 7 years of experience in enterprise networking, telecom support, or managed network services.
• Proven experience supporting MPLS, WAN, LAN, routing, and enterprise connectivity services.
• Strong expertise in Cisco routing and switching technologies.
• Experience managing customer network devices and CPE routers.
• Experience supporting secure internet connectivity and firewall environments.
• Hands-on experience with network monitoring, traffic analysis, and performance optimization.
• Proven ability to troubleshoot complex network issues and perform root cause analysis.
• Experience managing telecom circuit lifecycle activities, including installations, upgrades, relocations, and decommissioning.
• Experience working with telecom providers, managed service providers, and enterprise customers.
• Familiarity with high-availability, business-critical network environments.
• Willingness to participate in a 24/7 on-call support rotation.

Mansioni

• Manage and support enterprise customer network services across Italy, including MPLS and DIA circuits.
• Provide Level 1 and Level 2 support for network incidents, outages, and service requests.
• Troubleshoot routing, connectivity, latency, packet loss, configuration, and network performance issues.
• Monitor network health using monitoring tools and proactively identify and resolve potential issues.
• Coordinate circuit installations, upgrades, relos, terminations, and site migrations.
• Support customer router deployments, refreshes, and replacement activities.
• Liaise with telecom providers and vendors to ensure timely incident resolution and service delivery.
• Provide technical support and regular updates to customers regarding incidents and service requests.
• Collaborate with internal teams including Service Delivery, Operations, Sales, and Finance.
• Maintain accurate documentation of network configurations, circuits, routing, and service records.
• Participate in a 24/7 on-call support rotation.

Conoscenze

MPLS

WAN

LAN

Cisco routing

CPE routers

Troubleshooting

Network monitoring

Performance optimization

24/7 on-call

Vendor management

Descrizione del lavoro

• Manage and support enterprise customer network services across Italy, including MPLS and Dedicated Internet Access (DIA) circuits.
• Provide Level 1 and Level 2 support for network incidents, outages, and service requests.
• Troubleshoot routing, connectivity, latency, packet loss, configuration, and network performance issues.
• Monitor network health using monitoring tools and proactively identify and resolve potential issues.
• Perform bandwidth utilization, traffic analysis, and circuit health assessments.
• Coordinate circuit installations, upgrades, relocations, terminations, and site migrations.
• Support customer router deployments, refreshes, and replacement activities.
• Liaise with telecom providers and vendors to ensure timely incident resolution and service delivery.
• Provide technical support and regular updates to customers regarding incidents and service requests.
• Collaborate with internal teams including Service Delivery, Operations, Sales, and Finance.
• Maintain accurate documentation of network configurations, circuits, routing, and service records.
• Participate in a 24/7 on-call support rotation.

REQUIRED EXPERIENCE

• Minimum 7 years of experience in enterprise networking, telecom support, or managed network services.
• Proven experience supporting MPLS, WAN, LAN, routing, and enterprise connectivity services.
• Strong expertise in Cisco routing and switching technologies.
• Experience managing customer network devices and CPE routers.
• Experience supporting secure internet connectivity and firewall environments.
• Hands-on experience with network monitoring, traffic analysis, and performance optimization.
• Proven ability to troubleshoot complex network issues and perform root cause analysis.
• Experience managing telecom circuit lifecycle activities, including installations, upgrades, relocations, and decommissioning.
• Experience working with telecom providers, managed service providers, and enterprise customers.
• Familiarity with high-availability, business-critical network environments.
• Willingness to participate in a 24/7 on-call support rotation.

PREFERRED QUALIFICATIONS

• Experience supporting large-scale MPLS environments.
• Experience with router refresh, migration, or infrastructure upgrade projects.
• Knowledge of ITIL processes and service management best practices.
• Experience within the travel, aviation, or transportation industry is an advantage.
• Basic understanding of telecom vendor and contract management.

LANGUAGE REQUIREMENT

• Professional working proficiency in English