Center Manager: Drive World-Class Service & Growth

IWG plc; Udine; On-site; EUR 42,000 - 65,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to lead a busy centre in Udine, Italy. You will be responsible for the full on-site operation, driving customer satisfaction, and leveraging opportunities to upsell to customers.

The role demands a proactive leader who can maintain high service standards while delivering business results. You will inspire and manage a small team, provide tours to prospective clients, and ensure the centre delivers a world-class experience that strengthens our brand.

Qualifications

• Experience leading a small, close-knit team.
• Proven ability to manage high customer focus environments.
• Strong sales orientation with upsell experience.

Responsibilities

• Manage all on-site centre operations and performance.
• Provide tours to prospective customers and convert leads.
• Upsell to existing customers and maximise revenue.
• Ensure world-class service and customer satisfaction.

Skills

Team leadership

Customer service

Sales skills

Problem solving

Job description

IWG plc is seeking a Customer Services Manager to lead a busy centre in Udine, Italy. You will be responsible for the full on-site operation, driving customer satisfaction, and leveraging opportunities to upsell to customers.

The role demands a proactive leader who can maintain high service standards while delivering business results. You will inspire and manage a small team, provide tours to prospective clients, and ensure the centre delivers a world-class experience that strengthens our brand.