Customer Service Leader | Italy — Team Growth & Support

Zentiva Poland; Italia; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Performance bonus (MBO)

Top-tier benefits package

Job summary

Zentiva Italy is seeking a Customer Service Manager to lead a regional team, ensure outstanding service, manage orders, and collaborate with Sales, Marketing and Logistics to deliver a seamless customer experience. Ideal candidates have 5+ years in Customer Service with strong people management across locations, fluency in Italian and English, and a continuous improvement mindset.

The position offers a gross yearly salary of €50,000–€60,000, a performance bonus (MBO), and a comprehensive

Qualifications

• 5+ years in Customer Service with leadership experience.
• Experience leading teams across countries and locations.
• Fluency in Italian and English.
• Strong problem-solving and process-improvement mindset.
• Proficient with CRM tools and processes.

Responsibilities

• Lead and develop the Customer Service team across locations.
• Oversee daily operations, ensuring efficiency and timely responses.
• Manage customer and sales-force orders end-to-end.
• Resolve customer issues promptly with a focus on satisfaction.
• Collaborate with Sales, Marketing and Logistics to ensure a seamless experience.
• Drive continuous improvement to reduce costs and improve processes.

Skills

People management

CRM experience

Bilingual Italian/English

Cross-functional collaboration

Process improvement

Tools

CRM software

Job description

Zentiva Italy is seeking a Customer Service Manager to lead a regional team, ensure outstanding service, manage orders, and collaborate with Sales, Marketing and Logistics to deliver a seamless customer experience. Ideal candidates have 5+ years in Customer Service with strong people management across locations, fluency in Italian and English, and a continuous improvement mindset.

The position offers a gross yearly salary of €50,000–€60,000, a performance bonus (MBO), and a comprehensive