Centre Services Leader: Own Your High-Impact Service

IWG plc; Bolzano; Sur place; EUR 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Induction training

Promotion prospects

Incentives

Flexible benefits

Résumé du poste

IWG plc in Bolzano invites you to lead a busy on-site centre as Customer Services Manager. You’ll oversee every aspect of performance, empower your team, and run the centre with the autonomy of a small business.

Key duties include managing on-site operations, solving problems, guiding tours for prospective customers, upselling to existing clients, and ensuring customers become brand ambassadors for the centre and IWG.

Responsabilités

• On-site centre operations management and performance oversight.
• Lead and develop a small, close-knit team with ownership and resilience.
• Provide tours to prospective customers and upsell to existing customers.
• Ensure customers receive world-class service and become brand ambassadors for IWG.

Description du poste

IWG plc in Bolzano invites you to lead a busy on-site centre as Customer Services Manager. You’ll oversee every aspect of performance, empower your team, and run the centre with the autonomy of a small business.

Key duties include managing on-site operations, solving problems, guiding tours for prospective customers, upselling to existing clients, and ensuring customers become brand ambassadors for the centre and IWG.