Customer Service Manager - Italy | Lead & Improve Ops

Zentiva Poland; Lombardia; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Performance bonus (MBO)

Top-tier benefits package

Job summary

Zentiva is seeking a Customer Service Manager to lead the CS team and ensure high-quality service and effective daily operations. You will coordinate order management and collaborate with Sales, Marketing and Logistics to deliver a seamless customer experience.

Ideal candidates bring 5+ years in customer service with leadership across locations, a proactive problem-solving mindset, and fluency in Italian and English.

Qualifications

• Minimal 5+ years in Customer Service with leadership experience.
• Experience coordinating teams across multiple locations.
• Strong customer focus and proactive problem-solving.
• Excellent communication and collaboration across functions.

Responsibilities

• Lead and develop the Customer Service team with clear objectives.
• Oversee day-to-day Customer Service operations for efficiency.
• Manage customer orders from the sales force with accuracy.
• Address customer issues promptly to ensure satisfaction.
• Collaborate with Sales, Marketing and Logistics for a seamless experience.
• Use feedback to identify improvements and reduce costs.
• Ensure tools and resources meet quality standards.
• Align activities with quality policies and compliance.

Skills

People management

Customer orientation

Problem solving

Communication

CRM software

Tools

CRM software

Job description

Zentiva is seeking a Customer Service Manager to lead the CS team and ensure high-quality service and effective daily operations. You will coordinate order management and collaborate with Sales, Marketing and Logistics to deliver a seamless customer experience.

Ideal candidates bring 5+ years in customer service with leadership across locations, a proactive problem-solving mindset, and fluency in Italian and English.