Customer Experience Center Manager

IWG plc; Friuli-Venezia Giulia; On-site; EUR 42,000 - 56,000; Full time

Job summary

IWG plc in Friuli-Venezia Giulia, Italy, is seeking a Customer Services Manager to lead a busy centre, ensuring outstanding service and strong performance. You’ll own the centre, manage day-to-day operations, and champion a customer‑centric culture.

You’ll coach the team, greet visitors, upsell to customers, and strive to turn every guest into a brand ambassador for you and IWG. This role rewards ownership, resilience and a hands‑on approach to delivering world‑class service every day.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Job description

IWG plc in Friuli-Venezia Giulia, Italy, is seeking a Customer Services Manager to lead a busy centre, ensuring outstanding service and strong performance. You’ll own the centre, manage day-to-day operations, and champion a customer‑centric culture.

You’ll coach the team, greet visitors, upsell to customers, and strive to turn every guest into a brand ambassador for you and IWG. This role rewards ownership, resilience and a hands‑on approach to delivering world‑class service every day.