Center Manager: World-Class Customer Experience & Growth

IWG plc; Vercelli; On-site; EUR 32,000 - 45,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to oversee a client-facing centre in Vercelli, Italy. You will be responsible for all on-site performance, with autonomy and resources to run the centre as your own business.

The role centers on delivering exceptional customer service, leading a small team, and driving sales through upselling and proactive engagement. Passion, drive, ownership and resilience are essential to succeed.

Qualifications

• Experience leading a small, close-knit team.
• Experience running a customer-focused centre or similar site.
• Mindset: passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after our customers so they become brand ambassadors.

Job description

IWG plc is seeking a Customer Services Manager to oversee a client-facing centre in Vercelli, Italy. You will be responsible for all on-site performance, with autonomy and resources to run the centre as your own business.

The role centers on delivering exceptional customer service, leading a small team, and driving sales through upselling and proactive engagement. Passion, drive, ownership and resilience are essential to succeed.