Casino VIP Services Consultant

MSC Cruises; Napoli; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global cruise line is seeking a Casino VIP Services Consultant in Naples, Italy. This role is responsible for developing strategic relationships with VIP casino clients, ensuring exceptional service and handling all guest requests. Candidates should have at least 2 years of customer service experience, proficiency in multiple languages including Italian and English, and a customer-focused attitude. Join a dynamic team dedicated to providing remarkable experiences and driving company revenue.

Competenze

• At least 2 years of customer service and sales experience.
• Fluent in Italian and English, plus two other languages preferred.
• Good knowledge of Microsoft Office.

Mansioni

• Assist casino guests in redeeming rewards and promoting MSC products.
• Be the main point of contact for casino clients to ensure customer satisfaction.
• Interact effectively with a multicultural clientele.

Conoscenze

Customer service experience

Sales skills

Multilingual (Italian, English, French, German)

Microsoft Office proficiency

Attention to detail

Multitasking skills

Formazione

University degree (Linguistic studies, Economics, Business Administration, Marketing & Communications)

Descrizione del lavoro

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

The Casino VIP Services Consultant is responsible to develop and cultivate strategic relationships with VIP Casino clients, partners, Junket Representatives, through multi-platform marketing initiatives that drive MSC Cruises revenue and brand awareness. The role is aimed to promote MSC products, to provide an excellent service towards the customers, handling casino guests' requests at 360°, organizing their stay onboard (booking, post booking, info, complaints, communications).

Key Accountabilities

• Assist the casino guests in redeeming their rewards (discount/complimentary cruise), employing selling skills and efficiently promoting MSC Cruises products;
• Be the main reference point for casino clients to ensure high levels of customer satisfaction and to gain their loyalty;
• Interact in an effective manner with a multicultural and particularly demanding clientele;
• Identify and acknowledge Casino players through the different programs/marketing campaigns;
• Maximize sales opportunities increasing the number of bookings and contributing to the promotion and organization of Casino Group sailings and events;
• Meet assigned annual sales quota and other relevant individual and departmental KPIs.

Qualifications

• Minimum of +2 years of customer service experience /sales. No knowledge of the operational activities of casino games is necessary;
• Fluent Italian, English and at least 2 more languages (French and German are a preference);
• Good knowledge of Microsoft Office;
• University degree (Linguistic studies, Economics, Business Administration, Marketing & Communications);
• Sales and persuasion skills, customer focused attitude;
• Proven resilience and ability to work well under pressure, with strong attention to details, time management and multitasking skills;
• Easy-going, positive, excellent empathy, active listening abilities;
• Availability to travel for business during Casino's most important events, as a representative of MSC.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!