Boutique Assistant - Naples

Richemont (Cartier/Van Cleef); Napoli; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health savings & flexible spending

Employer 401(k) with match

Paid time off & wellness reimbursement

Employee assistance program

Job summary

Van Cleef & Arpels in Napoli is seeking a dedicated boutique operations specialist to support Sales Associates, manage daily boutique upkeep, and assist with Reception duties. You will help deliver an exceptional client experience and participate in the Service Excellence Ceremony, ensuring smooth boutique operations.

The role requires a Bachelor's degree or equivalent and at least two years in a luxury environment, with strong organizational and multitasking abilities.

Qualifications

• Bachelor's degree or equivalent
• At least two years of experience in a fast-paced luxury environment
• Proficiency in computer skills and excellent communication abilities
• Fluency in multiple languages is beneficial

Responsibilities

• Handle daily replenishment of selling floor supplies to ensure smooth operations.
• Set up and breakdowns at boutique opening and closing.
• Manage morning jewelry setup and evening jewelry pulling, plus backstock maintenance.
• Backfill POS stations and desks accurately to ensure seamless checkout.
• Maintain a strong partnership with Management and Boutique Administrators to keep merchandise in good condition.
• Greet clients and assist with Reception duties while upholding company standards.
• Follow all protocols defined by Management and Corporate regarding the client experience.

Skills

Excellent communication

Multitasking

Organizational skills

Customer service

Languages

Education

Bachelor's degree or equivalent

Tools

SAP

POS systems

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

Are you a good match?

Ideal candidate for this role

Ideal candidate for this role is required to have a Bachelor's degree or equivalent, with at least two years of experience in a fast-paced luxury environment being preferred. Our ideal candidate should demonstrate strong organizational skills and be adept at multitasking, capable of managing multiple projects simultaneously. Proficiency in computer skills is essential for this position, along with excellent communication and verbal abilities to effectively interact with customers and colleagues. Familiarity with SAP software is a plus. Additionally, fluency in multiple languages would be beneficial in catering to a diverse clientele. This role demands a proactive and adaptable individual who can thrive in a dynamic retail environment while providing exceptional customer service and support to ensure the smooth operation of the boutique.

What are we expecting from you?

Reporting to the Sales Manager, you will be responsible for delivering an exceptional client experience by providing support to Sales Associates, daily boutique maintenance and operations, assisting Reception and providing consistent and active participation to the Van Cleef & Arpels Service Excellence Ceremony.

In this role, you will:

• Handle the daily replenishment of selling floor supplies such as shopping bags and wrapping paper as necessary to ensure smooth operations
• Participate to set up and breakdowns at opening and closing of the boutique
• Responsible for proper handling of morning Jewelry set up and evening jewelry pulling, as well as backstock maintenance
• Accurately backfill POS stations and desks
• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition
• Responsible for greeting clients and assisting with Reception duties
• Respect all protocols defined by Management and Corporate regarding the client experience
• Uphold Van Cleef & Arpels image by always maintaining a professional demeanor and following the Service Charter

More than a role... we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

Applicants must have valid work authorization for employment in the USA.

Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer:

• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.