Deputy Boutique Manager Milano

Van Cleef & Arpels; Corsico; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Annual bonus plan

Commission scheme

Meal Vouchers per working day

Welfare

Job summary

Van Cleef & Arpels in Corsico, Italy, is seeking a Boutique Leader to drive turnover, elevate client experiences, and oversee store operations. You will lead a skilled team, manage product presentation, special orders, and clienteling initiatives, while ensuring financial control and compliance with brand standards.

Fluency in Italian and English is required, with luxury retail experience and strong leadership.

Qualifications

• Luxury retail experience, preferably in fine jewellery or high-end products.
• Demonstrated leadership and team management skills.
• Strong clienteling experience and customer relationship focus.
• Excellent organizational, administrative, and analytical abilities.
• Attention to detail with multitasking and prioritization.
• Excellent communication and interpersonal skills.
• Fluency in Italian and English.

Responsibilities

• Drive turnover by maximizing sales and fostering loyalty, delivering an exceptional client experience.
• Oversee product presentation, handle disputes, and manage special orders with cross-department collaboration.
• Support Boutique Manager in leading and developing the team and maintaining a strong shopfloor presence.
• Implement clienteling strategies and use sales support tools effectively.
• Manage store financials, cash handling, stock control, inventories, and after-sales service.
• Ensure compliance with practices/procedures and liaise with House and Group support services.
• Analyze performance, prepare weekly reports, and contribute to the business plan.

Skills

Leadership

Clienteling

Sales management

Organisation

Communication

Bilingual Italian/English

Tools

Sales support tools

Job description

As a key leader within our high jewellery maison, you will play a pivotal role in driving sales, ensuring an exceptional client experience, and supporting the overall operational excellence of the boutique.

What are we expecting from you?

• Drive turnover by maximizing sales and fostering strong customer loyalty, ensuring an exceptional client experience in line with our high standards.
• Oversee product presentation, handle customer disputes, and manage special orders, collaborating with operational departments for smooth execution.
• Support the Boutique Manager in leading and developing the team, fostering a positive work environment, managing schedules, and ensuring a strong shopfloor presence.
• Implement and monitor clienteling strategies, including customer development objectives, gifting, and effective use of sales support tools.
• Manage the financial, administrative, and audit aspects of the store, including cash transactions, stock control, inventories, and after-sales service operations.
• Ensure compliance with all business practices and procedures, manage general housekeeping, and liaise with House and Group support services.
• Analyze commercial and financial performance, prepare weekly reports, and contribute to the business plan for positive impact.

Are you a good match?

• Previous experience in luxury retail, preferably within fine jewellery or high-end products, with a strong focus on sales and customer service.
• Demonstrated leadership and team management skills, with the ability to support, motivate, and develop a team.
• Strong understanding and proven experience in clienteling.
• Excellent organizational, administrative, and analytical skills, with proficiency in financial and stock management.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and prioritize effectively.
• Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
• Excellent communication and interpersonal skills.
• Fluency in Italian and English is a must

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

What We Offer

• CCNL Commercio
• Salary Range 50K-60K
• Annual bonus plan
• Commission scheme
• 8 EUR Meal Vouchers per working day
• Welfare