Sales Associate (Florence)

Richemont; Firenze; On-site; EUR 33,000 - 37,000; Full time

Benefits offered by this job

CCNL Commercio

Salary Range 33K – 37K€

Commission scheme

Meal Voucher per working day

Welfare

Job summary

Richemont is seeking a Sales Associate for the Vhernier boutique in Florence to deliver exceptional luxury client service and drive sales. The role requires at least 1 year of experience in luxury retail or hospitality, and fluency in English.

You will maintain high brand standards, assist with stock and merchandising, and build lasting client relationships while representing Richemont's maisons with integrity.

Qualifications

• 1 year of experience in luxury retail, services or luxury hospitality environment.
• Fluent English is mandatory with excellent interpersonal and communication skills.

Responsibilities

• Support in achieving boutique sales targets and provide high-level customer service.
• Maintain brand standards and contribute to merchandising and floor presentation.
• Assist in stock management, receiving, price changes, and visual merchandising tasks.
• Deliver exceptional client experiences and build strong relationships with clients.
• Participate in after-sales support and ensure compliance with company procedures.

Skills

Fluency in English

Customer service

Interpersonal skills

Communication skills

Attention to detail

Team player

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

YOUR MISSION:

The Sales Associate is a fully engaged individual who is committed to contributing to the success of the Vhernier boutique in Florence, with the ambition to grow with the Maison. If you are looking for an opportunity to enter the world of High Jewellery, and craftmanship and you are curious to learn more, this role has a lot to offer. Your mission will be to promote the Vhernier brand image as per the company’s directives.

HOW WILL YOU MAKE AN IMPACT?

Sales performance & customer service:

• Contribute to the boutique achieving its sales targets;
• Assist clients with Customer Service needs maintaining the brand's high standards;
• Support in cultivating strong client relationships, delivering outstanding client service and treatment; providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;
• Adapt the approach according to the client's needs and motivations;
• Assist and support after-sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience.

Stock management and merchandising:

• Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;
• Actively participate in the visual merchandising of the Boutique implementing required guidelines;
• Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;
• Assist in the inventory process, including but not limited to stock counting and special projects as needed;
• Assist in completing price changes within the Boutique when required.

Boutique operations and cash management:

• Support in sales transactions and to maintain proper cash records at the boutique’s register;
• Adhere to all company policies, procedures, and practices;
• Implement discounts and gratuities under the supervision of the Boutique Manager;
• Comply with all safety regulations and boutique operational procedures including security.

Product knowledge & sales techniques :

• Maintain an awareness of all product knowledge information;
• Master the brand's sales techniques as per training received;
• Attendance to required training.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

1 yr of previous experience in luxury retail, services, or luxury hospitality environment.

Personal Skills/Abilities :

• Fluency in English is mandatory;
• Excellent interpersonal and communication skills;
• Confidence in handling high-value transactions;
• Strong understanding of customer service needs and customer (internal and external) priorities;
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;
• Self-starter with a team-player approach.

WHAT WE OFFER:

• CCNL Commercio
• Salary Range 33K – 37K€
• Commission scheme
• 8 euro per Meal Voucher per working day
• Welfare