Deputy Boutique Manager Milano

Richemont; Lombardia; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

CCNL Commercio

Salary range 50K-60K

Annual bonus plan

Commission scheme

Meal vouchers per working day

Welfare

Job summary

Van Cleef & Arpels in Lombardy, Italy seeks an experienced Boutique Leader to drive sales and deliver an exceptional client experience. You will oversee team performance, clienteling, product presentation, and store operations in a high jeweller context.

The role requires strong leadership, fluency in Italian and English, and a track record in luxury retail. A competitive remuneration package with bonus and meal vouchers is offered.

Qualifications

• Experience in luxury retail with a strong focus on sales and customer service.
• Proven leadership and ability to develop and motivate a team.
• Strong clienteling skills and relationship management.
• Excellent organizational, administrative, and analytical abilities including stock and finance awareness.
• Attention to detail; ability to manage multiple priorities and tasks.

Responsibilities

• Drive turnover by maximizing sales and fostering strong customer loyalty with exceptional service.
• Oversee product presentation, handle disputes, and manage special orders with cross‑department collaboration.
• Support the Boutique Manager in leading and developing the team, scheduling, and maintaining a strong shopfloor presence.
• Implement clienteling strategies and use sales tools to build customer development objectives.
• Manage store financials, administration, audits, cash handling, stock control and after‑sales operations.
• Ensure compliance with business practices and housekeeping; liaise with House and Group support services.
• Analyze commercial and financial performance and prepare weekly reports for the business plan.

Skills

Leadership

Team management

Clienteling

Sales experience

Organizational skills

Communication

Bilingual Italian/English

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. As a key leader within our high jewellery maison, you will play a pivotal role in driving sales, ensuring an exceptional client experience, and supporting the overall operational excellence of the boutique.

What are we expecting from you?

• Drive turnover by maximizing sales and fostering strong customer loyalty, ensuring an exceptional client experience in line with our high standards.
• Oversee product presentation, handle customer disputes, and manage special orders, collaborating with operational departments for smooth execution.
• Support the Boutique Manager in leading and developing the team, fostering a positive work environment, managing schedules, and ensuring a strong shopfloor presence.
• Implement and monitor clienteling strategies, including customer development objectives, gifting, and effective use of sales support tools.
• Manage the financial, administrative, and audit aspects of the store, including cash transactions, stock control, inventories, and after-sales service operations.
• Ensure compliance with all business practices and procedures, manage general housekeeping, and liaise with House and Group support services.
• Analyze commercial and financial performance, prepare weekly reports, and contribute to the business plan for positive impact.

Are you a good match?

• Previous experience in luxury retail, preferably within fine jewellery or high-end products, with a strong focus on sales and customer service.
• Demonstrated leadership and team management skills, with the ability to support, motivate, and develop a team.
• Strong understanding and proven experience in clienteling.
• Excellent organizational, administrative, and analytical skills, with proficiency in financial and stock management.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and prioritize effectively.
• Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
• Excellent communication and interpersonal skills.
• Fluency in Italian and English is a must

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

The recruitment process

Along the recruitment process you will meet the Retail Director, HR Business Partner and Managing Director. Otherwise, you will receive an email to inform you that your application has not been successful.

WHAT WE OFFER

• CCNL Commercio
• Salary Range 50K-60K
• Annual bonus plan
• Commission scheme
• 8 EUR Meal Vouchers per working day
• Welfare