Deputy Boutique Manager Milano

Richemont; Corsico; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

CCNL Commercio

Salary Range 50K-60K

Annual bonus plan

Commission scheme

8 EUR Meal Vouchers per working day

Welfare

Job summary

Van Cleef & Arpels in Lombardy's Corsico boutique seeks a pivotal leader to drive sales, deliver an exceptional client experience, and support operational excellence across the store.

You will oversee team development, clienteling strategies, stock control, and financial processes while ensuring compliance and strong shopfloor presence. Fluency in Italian and English is required, with a track record in luxury retail.

Qualifications

• Experience in luxury retail with focus on sales and customer service.
• Demonstrated leadership and ability to develop a team.
• Strong clienteling experience.
• Excellent organizational, administrative, and analytical skills.
• Fluency in Italian and English.

Responsibilities

• Drive turnover by maximizing sales and fostering customer loyalty.
• Oversee product presentation and manage special orders.
• Support Boutique Manager in leading and developing the team.
• Implement and monitor clienteling strategies.
• Manage store financials, stock, inventories and after-sales operations.
• Ensure compliance and liaise with support services.
• Analyze performance and prepare weekly reports.

Skills

Leadership

Clienteling

Sales driven

Customer service

Organizational skills

Communication

Job description

As a key leader within our high jewellery maison, you will play a pivotal role in driving sales, ensuring an exceptional client experience, and supporting the overall operational excellence of the boutique.

What are we expecting from you?

• Drive turnover by maximizing sales and fostering strong customer loyalty, ensuring an exceptional client experience in line with our high standards.
• Oversee product presentation, handle customer disputes, and manage special orders, collaborating with operational departments for smooth execution.
• Support the Boutique Manager in leading and developing the team, fostering a positive work environment, managing schedules, and ensuring a strong shopfloor presence.
• Implement and monitor clienteling strategies, including customer development objectives, gifting, and effective use of sales support tools.
• Manage the financial, administrative, and audit aspects of the store, including cash transactions, stock control, inventories, and after-sales service operations.
• Ensure compliance with all business practices and procedures, manage general housekeeping, and liaise with House and Group support services.
• Analyze commercial and financial performance, prepare weekly reports, and contribute to the business plan for positive impact.

Are you a good match?

• Previous experience in luxury retail, preferably within fine jewellery or high-end products, with a strong focus on sales and customer service.
• Demonstrated leadership and team management skills, with the ability to support, motivate, and develop a team.
• Strong understanding and proven experience in clienteling.
• Excellent organizational, administrative, and analytical skills, with proficiency in financial and stock management.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and prioritize effectively.
• Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
• Excellent communication and interpersonal skills.
• Fluency in Italian and English is a must

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

WHAT WE OFFER

• CCNL Commercio
• Salary Range 50K-60K
• Annual bonus plan
• Commission scheme
• 8 EUR Meal Vouchers per working day
• Welfare