Bilingual Technical Support Engineer & Pre-Sales Trainer

Felicitysolar; Milano; In loco; EUR 41.000 - 49.000; Tempo pieno

Descrizione del lavoro

Felicitysolar in Milano, Italy seeks a technical support specialist to troubleshoot product issues, conduct remote or on-site investigations, provide pre-sales support, and deliver post-sales training to customers. The role includes translating product and technical materials.

Willingness to travel to the Italy branch is required, with a minimum of two years in a similar role. Proficiency in Italian, Chinese, and English is essential; knowledge of French is a plus.

Competenze

• Italian, Chinese and English proficiency for daily communication.
• French is an added advantage.

Mansioni

• Troubleshooting: conduct remote or on-site investigations to identify product issues and ensure customers can use the products effectively.
• Pre-sales support: prepare technical proposals, write bid documents, demonstrate product functions to customers, and assist sales in closing deals.
• Post-sales training: teach customers how to use the products, collect feedback and pass it to R&D to improve the products.
• Translation requirements for product and technical materials.

Conoscenze

Italian

Chinese

English

French

Descrizione del lavoro

Felicitysolar in Milano, Italy seeks a technical support specialist to troubleshoot product issues, conduct remote or on-site investigations, provide pre-sales support, and deliver post-sales training to customers. The role includes translating product and technical materials.

Willingness to travel to the Italy branch is required, with a minimum of two years in a similar role. Proficiency in Italian, Chinese, and English is essential; knowledge of French is a plus.