Technical Support Engineer

Saj Electric; Bardi; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Saj Electric seeks a technically skilled professional to provide pre-sales and after-sales support for solar PV and renewable energy systems in Italy. You will configure systems, troubleshoot installations and build strong relationships with installers, EPCs and distributors.

You will collaborate with Product and R&D teams, assist with product launches, training and customer events across the Italian market, while ensuring documentation is accurate and up to date.

Competenze

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Experience in solar PV, inverter, battery energy storage or renewable energy systems preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Experience in technical support, field service, application engineering or pre-sales engineering preferred.
• Strong troubleshooting and problem-solving skills.
• Able to communicate directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills; Chinese knowledge preferred.

Mansioni

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection and system configuration.
• Deliver after-sales technical support, troubleshooting installation, commissioning and product-related issues.
• Build and maintain strong technical relationships with key customers through meetings and project support.
• Support new product launches, technical training, webinars, workshops and customer events in Italy.
• Collect and communicate customer requirements and market feedback to Product and R&D teams.
• Support local product testing and validation, including firmware, software and system integration testing.
• Maintain and localise technical documentation such as manuals and troubleshooting guides.
• Collaborate with Sales, Product, Service and R&D teams to resolve customer and product issues.

Conoscenze

Troubleshooting

Communication

Cross-functional collaboration

Customer service mindset

Travel willingness

Formazione

Bachelor's degree in Electrical Engineering / Electronics / Renewable Energy / Automation or related field

Descrizione del lavoro

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. xlwpduy Chinese is preferred.