Technical Support Engineer

Saj Electric; Napoli; In loco; EUR 42.000 - 58.000; Tempo pieno

Descrizione del lavoro

Saj Electric in Napoli seeks an engineer to provide pre-sales technical support to Sales teams and key customers, shaping solutions for solar PV, inverters, and storage systems.

You will deliver after-sales technical support, troubleshoot installations, support product launches, and run training, webinars, and customer events across Italy.

The role emphasizes building strong technical relationships, collecting market feedback, and working with Product and R&D to resolve issues promptly.

Competenze

• Bachelor's degree or above in electrical engineering or related field.
• Experience in solar PV, inverter, battery energy storage or renewable energy systems preferred.
• Good understanding of PV systems, inverters, batteries, and system commissioning.
• Experience in technical support, field service, pre-sales engineering is preferred.
• Strong troubleshooting, communication, and cross-functional collaboration skills.

Mansioni

• Provide pre-sales technical support to sales managers, distributors, installers, EPCs and key customers.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Conoscenze

Pre-sales support

After-sales support

Customer engagement

Product training facilitation

Requirements gathering

Technical documentation

Travel readiness

Languages: Italian & English

Formazione

Electrical Engineering

Electronics

Renewable Energy

Automation

Descrizione del lavoro

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. xlwpduy Chinese is preferred.