Technical Support Engineer

SAJ Electric; Reggio Emilia; In loco; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

SAJ Electric is seeking an experienced technical specialist to support customers across Italy in solar energy solutions. The role combines pre-sales guidance with hands-on after-sales support, focusing on system configuration, troubleshooting and integration.

You will collaborate with Sales, Product and RD teams, travel to sites in Italy, and help localize manuals and training materials to meet the needs of installers and EPCs.

Competenze

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Strong troubleshooting and problem-solving skills; able to communicate with installers and customers.
• Willingness to travel within Italy and occasionally within Europe.

Mansioni

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers.
• Deliver after-sales technical support, troubleshooting installation, commissioning, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and RD teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and RD teams to ensure timely resolution of customer and product issues.

Conoscenze

Pre-sales engineering

Technical support

Field service

Application engineering

Troubleshooting

Customer-facing communication

Formazione

Bachelor's degree in Electrical Engineering

Descrizione del lavoro

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and RD teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and RD teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. Chinese is preferred.