Mandarin Customer Support Specialist (On-site, Italy)

CB Talents SP; Finale Ligure; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Visa & relocation support

Career growth in international env.

Structured training & onboarding

Job summary

CB Talents SP in Finale Ligure, Italy, is seeking a Mandarin-speaking Customer Support Executive to join our team. This role focuses on delivering high-quality service, handling sales requests, and ensuring accuracy and compliance.

You will work on-site, with visa and relocation support provided, and participate in structured training to grow within an international environment. The ideal candidate is fluent in Mandarin with strong communication skills, capable of handling multiple cases, and

Qualifications

• Fluent in Mandarin and good command of English.
• Strong verbal and written communication skills.
• Detail-oriented with strong problem-solving ability.
• Ability to handle pressure and manage multiple cases simultaneously.

Responsibilities

• Handle and support Sales Executives’ requests while resolving customer issues efficiently.
• Ensure all processes align with pricing guidelines, company policies, and regulations.
• Verify sales information on every interaction to ensure accuracy and compliance.
• Manage and resolve first-level sales escalations.
• Follow up daily on unresolved cases until full resolution.
• Deliver professional and high-quality support to external customers.
• Create a positive, customer-friendly experience through effective communication.
• Provide timely, accurate assistance while maintaining integrity and adherence to SOPs.

Skills

Mandarin

English

Communication

Multitasking

Job description

CB Talents SP in Finale Ligure, Italy, is seeking a Mandarin-speaking Customer Support Executive to join our team. This role focuses on delivering high-quality service, handling sales requests, and ensuring accuracy and compliance.

You will work on-site, with visa and relocation support provided, and participate in structured training to grow within an international environment. The ideal candidate is fluent in Mandarin with strong communication skills, capable of handling multiple cases, and