Bilingual Front Office Supervisor: Guest Experience Lead

247 Media Limited

Milano

In loco

EUR 42.000 - 56.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

Marriott International’s Sheraton Milano is seeking a Front Office Supervisor to manage front office functions and supervise staff on a shift basis, including Reception and Back Office. The candidate will supervise room allocation based on occupancy and guest requests, working with the department manager to ensure procedures and guest satisfaction.

The ideal candidate has a high school diploma or GED (or a two-year degree) and at least one year in guest services, with fluency in English and

Competenze

High school diploma or GED or two-year degree from an accredited university.
Two years of experience in guest services, reception, or a related professional area.
Fluent knowledge of English and Italian is required.

Mansioni

Perform check-in/check-out procedures, guest management, and related accounting.
Provide support to guests based on their requests.
Manage daily operations, ensuring quality, standards, and meeting customer expectations on a daily basis.
Handle complaints, resolve disputes, and resolve grievances and conflicts.
Oversee staffing levels to ensure that customer service, operational needs, and financial goals are met.
Provide operational support to the team.
Interact with customers to obtain feedback on product quality, service levels, and overall satisfaction.
Train staff and monitor adherence to all credit policies and procedures to reduce bad debt and discounts.
Ensure that company policies are followed and that daily operations are completed according to standard operating procedures and local operating procedures (SOPs and LSOPs).