Front Office Trainee - Sheraton Milan San Siro

Hotel Domani; Milano; Ibrido; EUR 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

Marriott International's Sheraton brand is seeking a Front Office team member to welcome guests, assist with check-in/check-out, and manage reservations in Milano. The role focuses on creating memorable guest experiences and coordinating with departments.

You will work in a dynamic hotel environment, develop guest service skills, and contribute to smooth operations. English basics required; other languages encouraged. This is an inclusive, global company with growth opportunities.

Competenze

• Excellent communication and interpersonal skills.
• Customer-oriented attitude and a willingness to assist guests.
• Basic knowledge of English; other languages are a plus.
• Ability to work effectively in a team.

Mansioni

• Welcome and assist guests
• Support room assignments and check-in/check-out
• Manage reservations
• Provide information and assistance to customers
• Handle phone calls
• Support in managing guest requests and complaints
• Complete basic administrative tasks and records
• Communicate with other departments to meet guest needs

Conoscenze

Excellent communication

Customer-oriented

Basic English

Teamwork

Descrizione del lavoro

The candidate will be placed in the Front Office department and will learn to perform the following tasks:

• Welcome and assist guests
• Support room assignments and check-in/check-out
• Manage reservations
• Provide information and assistance to customers
• Handle phone calls
• Support in managing guest requests and complaints
• Complete basic administrative tasks and records
• Communicate with other departments to meet guest needs

Requirements

• Good communication skills
• Customer-oriented attitude
• Basic knowledge of English (other languages are a plus)
• Ability to work in a team

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.