Front Desk & Guest Services Trainee

Hotel Domani; Milano; Ibrido; EUR 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

Marriott International's Sheraton brand is seeking a Front Office team member to welcome guests, assist with check-in/check-out, and manage reservations in Milano. The role focuses on creating memorable guest experiences and coordinating with departments.

You will work in a dynamic hotel environment, develop guest service skills, and contribute to smooth operations. English basics required; other languages encouraged. This is an inclusive, global company with growth opportunities.

Competenze

• Excellent communication and interpersonal skills.
• Customer-oriented attitude and a willingness to assist guests.
• Basic knowledge of English; other languages are a plus.
• Ability to work effectively in a team.

Mansioni

• Welcome and assist guests
• Support room assignments and check-in/check-out
• Manage reservations
• Provide information and assistance to customers
• Handle phone calls
• Support in managing guest requests and complaints
• Complete basic administrative tasks and records
• Communicate with other departments to meet guest needs

Conoscenze

Excellent communication

Customer-oriented

Basic English

Teamwork

Descrizione del lavoro

Marriott International's Sheraton brand is seeking a Front Office team member to welcome guests, assist with check-in/check-out, and manage reservations in Milano. The role focuses on creating memorable guest experiences and coordinating with departments.

You will work in a dynamic hotel environment, develop guest service skills, and contribute to smooth operations. English basics required; other languages encouraged. This is an inclusive, global company with growth opportunities.