Bilingual Front Desk Specialist (EN/IT), Reservations

Hosco.com; Lombardia; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Hosco.com is seeking a Front Office team member to welcome guests, assign rooms, handle reservations, and provide information and assistance. The role involves managing payments, guest data, and coordinating with other hotel departments to meet guest needs.

The ideal candidate holds a high school diploma or GED and is fluent in Italian and English, with related experience. This is a frontline, customer-facing position at our Lombardy location, requiring a strong service mindset.

Competenze

• High school diploma or GED is required.
• Related work experience is preferred.
• No supervisory experience required.
• Fluent in Italian and English.

Mansioni

• Welcoming customers
• Assigning rooms
• Providing information or assistance to customers
• Managing reservations
• Receiving and handling customer complaints
• Analyzing and identifying customer needs
• Receiving and sorting phone calls
• Filling out forms and documents
• Contacting the various departments of the facility to meet customer needs
• Managing payments and customer data in line with company policies
• Managing guest complaints and needs

Conoscenze

Italian & English bilingual

Front desk operations

Formazione

High school diploma or GED

Descrizione del lavoro

Hosco.com is seeking a Front Office team member to welcome guests, assign rooms, handle reservations, and provide information and assistance. The role involves managing payments, guest data, and coordinating with other hotel departments to meet guest needs.

The ideal candidate holds a high school diploma or GED and is fluent in Italian and English, with related experience. This is a frontline, customer-facing position at our Lombardy location, requiring a strong service mindset.