Bilingual Front Desk & Guest Services Agent

Hospitaliti; Lombardia; On-site; EUR 24,000 - 36,000; Full time

Job summary

Sheraton Milan San Siro is seeking a Front Office professional to join the team in Milan. The role includes greeting guests, assigning rooms, providing information, handling reservations, and addressing guest requests to ensure a seamless stay.

Required are a high school diploma and fluency in Italian and English. The position emphasizes guest satisfaction, accurate data handling, and collaboration with hotel departments to deliver exceptional service.

Qualifications

• High school diploma or GED equivalent.
• Related work experience.
• No supervisory experience.

Responsibilities

• Welcoming customers.
• Assigning rooms.
• Providing information or assistance to customers.
• Managing reservations.
• Receiving and handling customer complaints.
• Analyzing and identifying customer needs.
• Receiving and sorting phone calls.
• Filling out forms and documents.
• Contacting departments to meet customer needs.
• Managing payments and customer data per policy.
• Handling guest needs and complaints.

Skills

Italian language

English language

Education

High school diploma

Job description

Sheraton Milan San Siro is seeking a Front Office professional to join the team in Milan. The role includes greeting guests, assigning rooms, providing information, handling reservations, and addressing guest requests to ensure a seamless stay.

Required are a high school diploma and fluency in Italian and English. The position emphasizes guest satisfaction, accurate data handling, and collaboration with hotel departments to deliver exceptional service.