F&B Supervisor - Sheraton Milan San Siro

Hospitaliti; Lombardia; On-site; EUR 35,000 - 50,000; Full time

Job summary

Sheraton Milan San Siro is seeking an experienced Front of House supervisor to act as a bridge between management and operations. You will oversee service across shifts, supervise staff, and ensure guest satisfaction in a fast-paced hospitality environment.

The ideal candidate has solid leadership, guest focus, excellent communication in English, and a proactive approach to delivering high standards. Marriott systems knowledge and HACCP awareness are preferred.

Qualifications

• Guest-focused with strong communication and leadership skills.
• Hospitality experience, front-of-house operations.
• Excellent English proficiency.

Responsibilities

• On-floor presence and front-of-house service management.
• Team management during service and pre/post service organization.
• Coordination of temporary staff and compliance with regulations.
• Stock control and order management via the management system.
• Knowledge of front-of-house systems (e.g., Micros Opera) is preferred.
• Knowledge of dishes, wines and basic food pairing.

Skills

Front of House

Leadership

Guest service

English

Job description

Sheraton Milan San Siro is hiring through Hosco in Milan.

POSITION SUMMARY

The successful candidate will join the F&B Front department. Together with the other supervisors, they will act as the main point of contact between management and operational staff. They will work across different shifts and services, depending on operational requirements. We are looking for someone currently in a similar role with solid experience in businesses similar to ours, particularly in the hospitality sector.

Profile

Guest-focused, attention to detail, problem-solving skills and service-oriented, good communication skills, flexibility and adaptability, proactivity and initiative, excellent organisational and leadership skills. Excellent level of English

Main responsabilities

• On-floor presence, operational management, front-of-house service
• Team management during service, organisation of the team before, during and after service
• Management and coordination of temporary staff, in compliance with current regulations
• Order management and stock control via the Marriott management system
• Knowledge of Micros Opera or other front-of-house order management applications is preferred
• Knowledge of dishes and the ability to describe them to guests
• Knowledge of wines and basic food and wine pairing
• Compiling orders and ensuring pantry stock levels
• Checking and arranging the mise en place for the dining room and bar
• Preparing set-ups for events and banqueting
• Knowledge and application of HACCP rules

Equal opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Company culture

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.

Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Sheraton Milan San Siro.