Front Office Agent - Sheraton Milan San Siro

Hospitaliti; Lombardia; On-site; EUR 24,000 - 36,000; Full time

Job summary

Sheraton Milan San Siro is seeking a Front Office professional to join the team in Milan. The role includes greeting guests, assigning rooms, providing information, handling reservations, and addressing guest requests to ensure a seamless stay.

Required are a high school diploma and fluency in Italian and English. The position emphasizes guest satisfaction, accurate data handling, and collaboration with hotel departments to deliver exceptional service.

Qualifications

• High school diploma or GED equivalent.
• Related work experience.
• No supervisory experience.

Responsibilities

• Welcoming customers.
• Assigning rooms.
• Providing information or assistance to customers.
• Managing reservations.
• Receiving and handling customer complaints.
• Analyzing and identifying customer needs.
• Receiving and sorting phone calls.
• Filling out forms and documents.
• Contacting departments to meet customer needs.
• Managing payments and customer data per policy.
• Handling guest needs and complaints.

Skills

Italian language

English language

Education

High school diploma

Job description

Sheraton Milan San Siro is hiring through Hosco in Milan.

POSITION SUMMARY

The resource will be part of the Front Office department and will perform the following tasks:

• Welcoming customers
• Assigning rooms
• Providing information or assistance to customers
• Managing reservations
• Receiving and handling customer complaints
• Analyzing and identifying customer needs
• Receiving and sorting phone calls
• Filling out forms and documents
• Contacting the various departments of the facility to meet customer needs
• Managing payments and customer data in line with company policies
• Managing guest complaints and needs

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None A fluent Knowledge of both Italian and English languages is required

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Sheraton Milan San Siro.