Global Customer Service & OES Specialist

Magneti Marelli Parts & Services; Corbetta; Hybrid; EUR 38,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

On-site in Corbetta

Job summary

Magneti Marelli Parts & Services in Corbetta (Milano) is seeking a Customer Service & OES Specialist to oversee OEM/OES customer support, aftersales activities, and service-excellence across the Electronics Supply Chain. The role emphasizes order fulfillment, warranty handling, and cross-functional collaboration with Sales, Engineering, Quality, and Supply Chain teams.

The position requires understanding of electronics components, ERP/order management, and strong communication skills; a

Qualifications

• Experience in customer service and supply chain operations.
• Familiarity with ERP/order management systems.
• Understanding of electronic components, assemblies, and OEM standards.
• Ability to handle warranty claims, analyze return data, and coordinate logistics for repairs/replacements.
• Documentation requirements for shipments, customs, and export controls; adherence to quality and regulatory standards.
• Translating technical specs to customer-facing documentation and responding to customer technical queries.

Responsibilities

• Customer Relationship Management: development and maintenance of strong relationships with OEM and OES customers, serving as the primary point of contact.
• Aftersales & Service Excellence: oversee aftersales activities, ensuring timely and effective resolution of customer inquiries, complaints, and warranty claims related to electronic products.
• OES Operations Management: manage OES logistics, order fulfillment, inventory, and service parts availability to support business objectives and customer requirements.
• Cross-Functional Collaboration: work closely with Sales, Engineering, Quality, and Supply Chain teams to align service offerings with customer needs and Marelli’s objectives.
• Customer Feedback Management: Capture, analyze, and respond to customer feedback to continually enhance service levels and customer experience.

Skills

Customer service

Supply chain

ERP systems

Order management

Warranty claims

Documentation

Education

Diploma/degree in Supply Chain

Tools

SAP

Oracle ERP

Job description

Magneti Marelli Parts & Services in Corbetta (Milano) is seeking a Customer Service & OES Specialist to oversee OEM/OES customer support, aftersales activities, and service-excellence across the Electronics Supply Chain. The role emphasizes order fulfillment, warranty handling, and cross-functional collaboration with Sales, Engineering, Quality, and Supply Chain teams.

The position requires understanding of electronics components, ERP/order management, and strong communication skills; a