Customer Service Representative

Mouser Electronics, Inc.; Lombardia; Hybrid; EUR 31,000 - 35,000; Full time

Benefits offered by this job

26 days annual leave

Meal vouchers

Mouser University training

Employee referral bonus program

Exclusive discounts via Corporate Ben.

Fruit and beverages at workplace

Regular staff events

Job summary

Mouser Electronics, Inc. in Milan is seeking a Customer Service Representative to process orders, quotes and assist customers with catalog information while upholding our values. The role includes cross-selling opportunities and ensuring timely delivery while supporting local teams.

The ideal candidate has 1-2 years of customer service experience, fluent in Italian and English, and strong MS Office skills. We offer a permanent contract, competitive compensation, 26 days of annual leave, meal

Qualifications

• 1-2 years' experience in a customer service role, or equivalent combination of education and experience.
• Professional verbal and written communication skills in Italian and English.
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.

Responsibilities

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Other duties as assigned

Skills

Customer service

Italian language

English language

MS Office

Tools

CRM systems

Job description

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Milan Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Representative (f/m/d)

What to expect:

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Other duties as assigned

What we are looking for:

• 1-2 years' experience in a customer service role, or equivalent combination of education and experience.
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
• Professional verbal and written communication skills in Italian and English
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.
• Accountable and integer, energetic personality.
• Self-motivated and result-oriented and a good team worker (cross-cultural).
• Takes initiative to expand knowledge for position utilizing all available sources

What we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

• A modern, friendly, and inclusive workplace environment.
• Permanent employment contract
• Competitive compensation
• 26 days of annual leave and paid special leave
• Paid Time for doctors' appointments
• Meal vouchers
• A wide range of training and development opportunities through our Mouser University
• Employee referral bonus program
• Access to exclusive discounts through our Corporate Benefits Portal
• Complimentary fruit and beverages at the workplace
• Regular staff events

Our office is located at the following address:

Centro Direzionale Milanofiori

Strada 1 Palazzo E1

20090 Assago-MI

Italy

The salary range for this position isEUR 30,900- EUR 34,900.