Bell Attendant - Guest Services

Hosco.com; Italia; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Florence is seeking an enthusiastic Bell Attendant to join its Guest Services Team. The role involves greeting guests, assisting with luggage, and ensuring high levels of hospitality throughout their stay. Ideal candidates should have excellent interpersonal skills, a valid driving license, and proficiency in both Italian and English. The position offers competitive salary and benefits as well as opportunities for training and development. Flexible shifts available, including weekends.

Servizi

Competitive Salary

Excellent Training and Development opportunities

Employee Discount for stays at any Four Seasons worldwide

Complimentary Dry Cleaning for Employee Uniforms

Employee Meals

Competenze

• Previous experience in a luxury environment is considered a plus.
• A valid driving licence is required.
• Reading, writing, and oral proficiency in Italian and English language.

Mansioni

• Greet guests passing through lobby and offer them assistance.
• Deliver luggage to room upon check-in and pick up luggage from room upon departure.
• Handle all guest interactions with the highest level of hospitality.

Conoscenze

Excellent interpersonal skills

Outgoing personality

Can-do approach

Proficiency in Italian and English

Descrizione del lavoro

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries‑old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin‑starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role

Four Seasons Hotel Firenze is looking for an enthusiastic and passionate Bell Attendant to join the Team! This position is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. The Bell Attendant assists guests with their arrival and departure experience, greeting them by name with a warm welcoming smile and a positive attitude.

What you will do

• Greet guests passing through lobby and offer them assistance.
• Deliver luggage to room upon check‑in and pick up luggage from room upon departure.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner.
• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc.
• Perform shoe shine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
• Carry out valet parking duties.

What you bring

• Previous experience in a luxury environment is considered a plus.
• Excellent interpersonal skills, an outgoing personality and a can‑do approach to any request.
• A valid driving licence.
• Reading, writing and oral proficiency in Italian and English language.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms.
• Employee Meals.

Schedule & Hours

Full‑time contract (morning, evening, night and weekend shifts).

Successful candidates are required to hold legal authorization to work in Italy at the time of application.