B2B Partner Success Manager (Hospitality)

Hospitaliti; Firenze; Hybrid; EUR 33,000 - 45,000; Full time

Benefits offered by this job

Discounts on properties across Europe

Growth opportunities and salary/benefi

Salary/benefits package

Job summary

The Social Hub in Firenze is seeking a B2B sales operations professional to manage partner relationships across business, education, and leisure, turning hot opportunities into confirmed bookings with speed and precision.

You will handle incoming requests, draft and process rate agreements, and keep partner data clean in Salesforce while collaborating with Revenue and Community teams to drive growth and perks.

Qualifications

• 2–4 years of operational sales experience in Meeting & Events or hotel settings.
• Post-secondary degree required.
• Experience managing partner relationships and spotting upsell opportunities.
• Strong organizational skills and meticulous contract/rate handling.
• Hands-on experience with Salesforce or similar CRM tools.
• Excellent communication and a pragmatic, problem-solving mindset.

Responsibilities

• Handle incoming requests and leads quickly to deliver competitive offers.
• Build lasting relationships with business, education, and leisure partners to drive repeat bookings.
• Draft and process rate agreements, proposals, and contracts with accuracy.
• Keep partner data clean and current in Salesforce and internal systems.
• Team up with Revenue, Reservations, and Community crews to align on rates and perks.
• Check in regularly with key accounts to spot renewal and upselling opportunities.
• Monitor local market rates to keep offers attractive and smart.
• Participate in local community events to keep our partner network thriving.

Skills

Operational sales

CRM tools

Partner relationships

Communication

Attention to detail

Education

Post-secondary degree

Tools

Salesforce

Job description

The Social Hub in Firenze is seeking a B2B sales operations professional to manage partner relationships across business, education, and leisure, turning hot opportunities into confirmed bookings with speed and precision.

You will handle incoming requests, draft and process rate agreements, and keep partner data clean in Salesforce while collaborating with Revenue and Community teams to drive growth and perks.