Account Manager

Hospitaliti; Firenze; Hybrid; EUR 33,000 - 45,000; Full time

Benefits offered by this job

Discounts on properties across Europe

Growth opportunities and salary/benefi

Salary/benefits package

Job summary

The Social Hub in Firenze is seeking a B2B sales operations professional to manage partner relationships across business, education, and leisure, turning hot opportunities into confirmed bookings with speed and precision.

You will handle incoming requests, draft and process rate agreements, and keep partner data clean in Salesforce while collaborating with Revenue and Community teams to drive growth and perks.

Qualifications

• 2–4 years of operational sales experience in Meeting & Events or hotel settings.
• Post-secondary degree required.
• Experience managing partner relationships and spotting upsell opportunities.
• Strong organizational skills and meticulous contract/rate handling.
• Hands-on experience with Salesforce or similar CRM tools.
• Excellent communication and a pragmatic, problem-solving mindset.

Responsibilities

• Handle incoming requests and leads quickly to deliver competitive offers.
• Build lasting relationships with business, education, and leisure partners to drive repeat bookings.
• Draft and process rate agreements, proposals, and contracts with accuracy.
• Keep partner data clean and current in Salesforce and internal systems.
• Team up with Revenue, Reservations, and Community crews to align on rates and perks.
• Check in regularly with key accounts to spot renewal and upselling opportunities.
• Monitor local market rates to keep offers attractive and smart.
• Participate in local community events to keep our partner network thriving.

Skills

Operational sales

CRM tools

Partner relationships

Communication

Attention to detail

Education

Post-secondary degree

Tools

Salesforce

Job description

The Social Hub is hiring through Hosco in Firenze. Your Mission, Should You Choose to Accept It You are the operational powerhouse behind our partner relationships, making sure every commercial deal runs smoothly from start to finish. In this role, you will handle B2B accounts across business, education, and leisure, turning hot opportunities into confirmed bookings with speed and precision. You will spend your days keeping partners happy, managing Salesforce data, and working alongside our Revenue and Community teams to keep our spaces buzzing. We value speed, clear communication, and a practical mindset, giving you plenty of room to take ownership and grow your sales career. Our team thrives on collaboration and good energy, leaving room for you to bring your true self to work every day. Ready to show our partners how hospitality is really done? In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Handle incoming requests and leads quickly to deliver competitive, winning offers.
• Build lasting relationships with business, education, and leisure partners to drive repeat bookings.
• Draft and process rate agreements, proposals, and contracts with sharp accuracy.
• Keep partner data clean and current in Salesforce and internal systems.
• Team up with Revenue, Reservations, and Community crews to align on rates and guest perks.
• Check in regularly with key accounts to spot renewal and upselling opportunities.
• Keep an eye on local market rates to keep our offers attractive and smart.
• Join in on local community events to keep our partner network thriving.

What You’ll Have

• You bring 2 to 4 years of operational sales experience within Meeting & Events or a Hotel setting under your belt.
• You hold a post-secondary degree.
• You have solid experience managing partner relationships and spotting upselling opportunities.
• You bring strong organizational skills and top-tier attention to detail for handling contracts and rates.
• You have hands‑on experience using Salesforce or similar CRM tools.
• You bring excellent communication skills and a pragmatic, problem-solving mindset.

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best. Salary range: 33.1K - 44.8K gross per year

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by The Social Hub.