Account Manager IT-Florence Belfiore

The Social Hub; Toscana; On-site; EUR 33,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Growth opportunities

Company events

Global company pedigree

Job summary

The Social Hub in Florence is seeking an Account Manager to manage B2B partner relationships across business, education, and leisure sectors. You will turn opportunities into confirmed bookings, handle rate agreements and contracts, and keep Salesforce data clean and current while collaborating with Revenue and Community teams.

With 2–4 years of operational sales experience in Meetings & Events or hotel settings, you will contribute to growth, upsell opportunities, and market-rate checks to

Qualifications

• 2 to 4 years of operational sales experience within Meeting & Events or a Hotel setting.
• Post-secondary degree.
• Experience managing partner relationships and spotting upselling opportunities.
• Strong organizational skills and top-tier attention to detail for handling contracts and rates.
• Hands-on experience using Salesforce or similar CRM tools.
• Excellent communication skills and a pragmatic, problem-solving mindset.

Responsibilities

• Handle incoming requests and leads quickly to deliver competitive, winning offers.
• Build lasting relationships with business, education, and leisure partners to drive repeat bookings.
• Draft and process rate agreements, proposals, and contracts with sharp accuracy.
• Keep partner data clean and current in Salesforce and internal systems.
• Team up with Revenue, Reservations, and Community crews to align on rates and guest perks.
• Check in regularly with key accounts to spot renewal and upselling opportunities.
• Keep an eye on local market rates to keep our offers attractive and smart.
• Join in on local community events to keep our partner network thriving.

Skills

Operational sales experience

Account management

CRM data management

Upselling skills

Communication

Contract negotiation

Education

Post-secondary degree

Tools

Salesforce

Job description

Account Manager - IT-Florence Belfiore

Your Mission, Should You Choose to Accept It

You are the operational powerhouse behind our partner relationships, making sure every commercial deal runs smoothly from start to finish. In this role, you will handle B2B accounts across business, education, and leisure, turning hot opportunities into confirmed bookings with speed and precision. You will spend your days keeping partners happy, managing Salesforce data, and working alongside our Revenue and Community teams to keep our spaces buzzing. We value speed, clear communication, and a practical mindset, giving you plenty of room to take ownership and grow your sales career. Our team thrives on collaboration and good energy, leaving room for you to bring your true self to work every day. Ready to show our partners how hospitality is really done?

In Case You Dont Know Who We Are

As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What Youll Do

• Handle incoming requests and leads quickly to deliver competitive, winning offers.
• Build lasting relationships with business, education, and leisure partners to drive repeat bookings.
• Draft and process rate agreements, proposals, and contracts with sharp accuracy.
• Keep partner data clean and current in Salesforce and internal systems.
• Team up with Revenue, Reservations, and Community crews to align on rates and guest perks.
• Check in regularly with key accounts to spot renewal and upselling opportunities.
• Keep an eye on local market rates to keep our offers attractive and smart.
• Join in on local community events to keep our partner network thriving.

What Youll Have

• You bring 2 to 4 years of operational sales experience within Meeting & Events or a Hotel setting under your belt.
• You hold a post-secondary degree.
• You have solid experience managing partner relationships and spotting upselling opportunities.
• You bring strong organizational skills and top-tier attention to detail for handling contracts and rates.
• You have hands-on experience using Salesforce or similar CRM tools.
• You bring excellent communication skills and a pragmatic, problem-solving mindset.

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - were a game changing innovator, challenging every convention and defining the future.
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change.
• The chance to learn and grow in your role with the potential for future growth.
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.

At The Social Hub, we believe pay should be fair and consistent. Thats why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we dont negotiate salaries. Because fairness shoudnt depend on who negotiates best.

• Salary range: 33.1K - 40K gross per year