B2B Customer Service & Process Improvement Specialist

IT16 Electrolux Appliances S.p.A.; Italia; On-site; EUR 26,000 - 32,000; Full time

Job summary

Electrolux Group, based in Assago, Italy, seeks an experienced Customer Service professional to support the end-to-end order-to-delivery process. You will work with cross-functional teams, focusing on data-driven improvements and automation, while ensuring top-tier service levels.

The role requires B2B customer service experience, fluency in Italian and English, and strong Excel/Power BI skills. Collaboration with Sales and other departments is essential in a fast-evolving environment.

Qualifications

• Must have B2B customer service experience; international exposure a plus.
• Fluent communication in Italian and English is required.
• Strong analytical and data interpretation ability is essential.

Responsibilities

• Daily check and monitor of order status in SAP
• Order release to delivery booking
• Manage customer returns/refusal and related Credit Notes
• Manage customer interactions to ensure optimized service level
• Escalate and feedback on stock, phase in/phase out, logistics issues
• Collaborate with sales to ensure efficient order flow and upsell when advised
• Analyze data to identify trends and opportunities for process improvements
• Support process digitisation with ongoing or planned tools

Skills

Fluent Italian

Fluent English

Analytical thinking

Team player

Customer focus

Cross-functional collaboration

Data analysis

Tools

SAP

Power BI

Excel

Job description

Electrolux Group, based in Assago, Italy, seeks an experienced Customer Service professional to support the end-to-end order-to-delivery process. You will work with cross-functional teams, focusing on data-driven improvements and automation, while ensuring top-tier service levels.

The role requires B2B customer service experience, fluency in Italian and English, and strong Excel/Power BI skills. Collaboration with Sales and other departments is essential in a fast-evolving environment.