Global Service Systems & Training Specialist

Electrolux Group; Assago; In loco; EUR 34.000 - 41.000; Tempo pieno

Descrizione del lavoro

The Electrolux Group is seeking a proactive professional based in Assago to drive continuous improvement across service operations, tools and processes. You will act as a key link between business, IT, and the service network, delivering data-driven initiatives and new tools.

Join a dynamic team, contribute to cross-functional projects, and help ensure adoption, usability and training across platforms, with English and Italian language requirements.

Competenze

• Solid technical or operational background with exposure to projects or process improvement.
• Experience in service environment, technical support, or service networks.
• Solid understanding of IT systems and business applications.
• Strong proactivity and continuous improvement mindset.
• Excellent communication and training skills.
• Assertiveness and stakeholder influencing ability.
• Comfortable working in dynamic and challenging environments.
• Fluent English (required for interaction with international teams) and Italian.

Mansioni

• Proactively gather feedback from our external service network to identify inefficiencies and opportunities, proposing improvements.
• Assess feasibility of initiatives and build data-driven business cases, securing alignment.
• Lead the development and implementation of business solutions (e.g., new tools).
• Act as key user of systems, ensuring alignment and integration across platforms.
• Support adoption by ensuring usability and effectiveness of solutions.
• Design and deliver training programs on tools and processes, preparing training materials and monitoring effectiveness.
• Collaborate with central support and development teams to manage issues related to connected appliances.
• Collaborate with international IT support and development teams.

Conoscenze

Technical background

Process improvement

Service environment experience

IT systems knowledge

Strong communication skills

Training skills

Stakeholder influencing

Bilingual English/Italian

Strumenti

IT systems

Business applications

Descrizione del lavoro

The Electrolux Group is seeking a proactive professional based in Assago to drive continuous improvement across service operations, tools and processes. You will act as a key link between business, IT, and the service network, delivering data-driven initiatives and new tools.

Join a dynamic team, contribute to cross-functional projects, and help ensure adoption, usability and training across platforms, with English and Italian language requirements.