Service Operations & Training Systems Specialist

IT16 Electrolux Appliances S.p.A.; Italia; On-site; EUR 34,000 - 41,000; Full time

Benefits offered by this job

Salary transparency

CCNL Metalmeccanici

Job summary

Electrolux Group is seeking a results-driven professional to drive continuous improvement across service operations, tools, and processes in a dynamic service environment. Based in Assago, you will act as the bridge between business, IT, and the service network, leading initiatives, building business cases, and delivering training materials.

The role requires strong IT/system understanding, proactive mindset, and excellent communication skills in English and Italian, with a focus on driving

Qualifications

• Solid technical or operational background with exposure to projects or process improvement.

Responsibilities

• Proactively gather feedback from our external service network to identify inefficiencies and opportunities, proposing improvements and new ways of working.
• Assess feasibility of initiatives and build data-driven business cases, promoting initiatives and securing alignment/buy-in.
• Lead the development and implementation of business solutions (e.g., new tools).
• Act as key user of systems, ensuring alignment and integration across platforms.
• Support adoption by ensuring usability and effectiveness of solutions.
• Design and deliver training programs on tools and processes, preparing training materials and monitoring effectiveness.
• Manage issues and identify solutions related to connected appliances in cooperation with central support and development teams.
• Collaborate with international teams (IT support and development, HQ technical support).

Job description

Electrolux Group is seeking a results-driven professional to drive continuous improvement across service operations, tools, and processes in a dynamic service environment. Based in Assago, you will act as the bridge between business, IT, and the service network, leading initiatives, building business cases, and delivering training materials.

The role requires strong IT/system understanding, proactive mindset, and excellent communication skills in English and Italian, with a focus on driving