Automotive Technical Delegate / Flying Doctor

Msxinternational; Toscana; Hybrid; EUR 38,000 - 60,000; Full time

Job summary

Msxinternational is seeking an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues, both on-site and remotely. You will be the escalation point for unresolved problems, helping reduce downtime and deliver first-time-right repairs.

You will diagnose electrical, electronic, and drivability faults using OEM tools like wiTECH and DiagBOX, read wiring diagrams, and create concise technical reports.

Qualifications

• Strong experience in automotive diagnostics and technical support.
• Hands-on use of OEM diagnostic tools.
• Ability to read wiring diagrams and technical documentation.

Responsibilities

• Support dealerships and repairers on-site and remotely.
• Diagnose and resolve complex electrical, electronic, and drivability faults.
• Create clear technical reports and case updates.
• Coach technicians and provide hands-on guidance.
• Feed recurring issues into continuous improvement.

Skills

Automotive diagnostics

Technical support

Mentoring

Tools

wiTECH

DiagBOX

Job description

We're looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues . You'll be the escalation point when others can't fix it - helping reduce downtime and deliver first-time-right repairs .

What you'll do

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX ) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands-on guidance
• Feed recurring issues into continuous improvement

What you bring

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands-on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

Technical knowledge

• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

• Working proficiency in English required (written and spoken)

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.