Automotive Field Service Engineer (Flying Doctor)

MSX International; Roma; On-site; EUR 36,000 - 38,000; Full time

Job summary

MSX is seeking an Automotive Field Service Engineer (Flying Doctor) to support dealerships and repairers across Italy. The role combines on-site and remote diagnostics with travel throughout the country.

You will diagnose complex electrical and electronic faults using OEM tools such as wiTECH and DiagBOX, read wiring diagrams, and produce clear technical reports. Native Italian with English proficiency is required, with a monthly schedule involving 3 weeks of travel and 1 week at the Rome

Qualifications

• Experience in automotive diagnostics/technical support or field service.
• Ability to fix complex electrical/electronic faults.
• Hands-on use of OEM diagnostic tools.
• Comfort reading wiring diagrams and technical documentation.
• Experience collaborating with workshops/engineering/technical teams.
• Ability to guide and coach technicians.
• Nice to have field-based or multi-site OEM support background.

Responsibilities

• Support dealerships and repairers on-site and remotely.
• Diagnose and resolve complex electrical/electronic faults.
• Use OEM diagnostic tools for diagnostics, flashing, and parameterization.
• Identify root causes using wiring diagrams and technical docs.
• Support individual cases and wider technical issues across fleets.
• Create clear technical reports and case updates.
• Coach technicians and provide hands-on guidance.
• Feed recurring issues into continuous improvement.

Skills

Automotive diagnostics

Technical support

Workshop or field service

OEM diagnostic tools

Wiring diagrams

Team collaboration

Mentoring technicians

Tools

wiTECH

DiagBOX

Job description

Automotive Field Service Engineer (Flying Doctor)

• Full-time
• Workplace Type: MSXI Office
• Compensation: EUR 36,000 - EUR 38,000 - yearly

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.

The position requires the willingness to travel throughout Italy.

What you’ll do:

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands‑on guidance
• Feed recurring issues into continuous improvement

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands‑on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: experience in field-based or multi‑site support, multi‑brand exposure with an OEM/importer technical support background

Technical knowledge

• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

Native Italian and working proficiency in English required (written and spoken)

• Monthly work schedule: 3 weeks of travelling throughout Italy to solve complex vehicle issues and 1 week in the Rome office
• RAL 36.000-38.000 EUR

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.