Automotive Field Engineer (Flying Doctor)

MSX International; Toscana; Hybrid; EUR 42,000 - 68,000; Full time

Job summary

MSX International seeks an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll be the escalation point when others can’t fix it, helping reduce downtime and deliver first-time-right repairs.

You will diagnose electrical faults on-site and remotely, use OEM tools such as wiTECH and DiagBOX, read wiring diagrams, and coach technicians while feeding recurring issues into continuous improvement.

Qualifications

• Experience in automotive diagnostics or technical support.
• Ability to fix complex electrical/electronic faults.
• Hands-on use of OEM diagnostic tools.
• Proficient reading of wiring diagrams and technical documentation.

Responsibilities

• Provide on-site and remote support to dealerships and repairers.
• Diagnose and resolve complex electrical/electronic faults in vehicles.
• Use OEM tools (wiTECH, DiagBOX) for diagnostics, flashing, and parameterization.
• Identify root causes using wiring diagrams and technical docs.
• Prepare clear technical reports and case updates.
• Coach technicians and provide hands-on guidance.
• Contribute to continuous improvement by feeding recurring issues.

Skills

Automotive diagnostics

Technical support

Workshop/field service

Wiring diagrams reading

Team coaching

Tools

wiTECH

DiagBOX

Job description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.

What you’ll do:

• Support dealerships and repairers on‑site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands‑on guidance
• Feed recurring issues into continuous improvement

What you bring:

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands‑on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: experience in field‑based or multi‑site support, multi‑brand exposure with an OEM/importer technical support background

Technical knowledge

• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

• Working proficiency in English required (written and spoken)