Automotive Diagnostics Expert — On‑Site & Remote Support

MSX International; Veneto; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

MSX International is seeking an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. The role requires diagnosing electrical faults, using OEM tools, and providing hands-on guidance to technicians in a hybrid setup across international operations.

You will be the escalation point for challenging cases, helping reduce downtime and deliver first-time-right repairs, while contributing to continuous improvement across fleets and service

Qualifications

• Strong experience in automotive diagnostics / technical support / workshop or field service.
• Proven ability to fix complex electrical/electronic faults.
• Hands-on use of OEM diagnostic tools.
• Confidence reading wiring diagrams and technical documentation.
• Experience working with workshops, engineering, or technical teams.
• Ability to support and guide technicians.
• Preferred: field-based or multi-site exposure with OEM/importer technical support background.

Responsibilities

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands-on guidance
• Feed recurring issues into continuous improvement

Skills

Automotive diagnostics

Technical support

Field service

Workshop experience

OEM diagnostic tools

Wiring diagrams

Team coaching

Tools

wiTECH

DiagBOX

Vehicle diagnostics tools

Job description

MSX International is seeking an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. The role requires diagnosing electrical faults, using OEM tools, and providing hands-on guidance to technicians in a hybrid setup across international operations.

You will be the escalation point for challenging cases, helping reduce downtime and deliver first-time-right repairs, while contributing to continuous improvement across fleets and service