Automotive Technical Delegate / Flying Doctor

Msxinternational; Friuli-Venezia Giulia; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Msxinternational in Italy is seeking an experienced automotive diagnostics specialist to support dealerships and repairers on-site and remotely. You will diagnose complex electrical and electronic faults, use OEM tools (wiTECH, DiagBOX) for diagnostics, flashing and parameterization, and identify root causes from wiring diagrams and technical documents.

You will coach technicians and contribute to ongoing improvement across fleets.

Qualifications

• Experience diagnosing complex electrical/electronic faults in vehicles.
• Proficient with OEM diagnostic tools and diagnostic methods.
• Ability to read wiring diagrams and technical docs.
• Experience collaborating with workshops or engineering teams.
• Field-based or multi-site support experience preferred.

Responsibilities

• Support dealerships and repairers on-site and remotely.
• Diagnose and resolve complex electrical, electronic, and drivability faults.
• Use OEM tools for diagnostics, flashing, and parameterization.
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands‑on guidance
• Feed recurring issues into continuous improvement

Skills

Automotive diagnostics

Technical support

Field service

OEM diagnostic tools

Wiring diagrams

Team coaching

Cross-brand/multi-site

Tools

wiTECH

DiagBOX

Job description

What you’ll do:

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX ) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands‑on guidance
• Feed recurring issues into continuous improvement

What you bring:

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands‑on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred : experience in field‑based or multi‑site support, multi‑brand exposure with an OEM/importer technical support background

Technical knowledge

• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

• Working proficiency in English required (written and spoken)
• Additional European languages are a plus

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.